Warranty and Returns

EXPLORE OUR COMPREHENSIVE  WARRANTY AND RETURN POLICIES

Warranty

All Universal Surgical Instruments products are covered by our 30-day unconditional guarantee. German and USI brand instruments are covered by our lifetime guarantee. This warranty applies only to physical goods purchased from Universal Surgical Instruments. If Universal Surgical Instrument products were purchased through a third party such as a distributor, any warranty claims have to be submitted through the distributor from which they were purchased.

This warranty covers the following:

  • Any defects in materials used to manufacture our products.
  • Any defects in workmanship under normal use.
  • Any broken components under normal use.
  • Universal Surgical Instruments will repair the product(s)/instrument(s), at no cost, if the product(s)/instrument(s) are still under warranty.
  • Any broken or damaged product(s)/instrument(s) parts will be repaired using new or replacement parts.
  • The product(s)/instrument(s) will be exchanged with a new replacement product(s)/instrument(s).
  • Damage of a product(s)/instrument(s) resulting from negligence such as improper use, care, or lack of routine maintenance.
  • Damage of the product(s)/instrument(s) resulting from unauthorized modification of the product(s)/instrument(s).
  • Damage caused by a natural disaster.
  • Theft or loss of product(s)/instrument(s).

1. Contact Universal Surgical Instruments to arrange the repair/replacement of any product(s)/instrument(s) at sales@universalsurgical.com, or call us at (877) 587-6278.
2. Ship back product(s)/instrument(s) to: 10 Valley Rd., Glen Cove, NY 11542.
3. We recommend shipping the product(s)/instrument(s) back using a carrier that provides package tracking services. Universal Surgical Instruments will not assume responsibility for packages lost if not using a carrier that provides tracking services.
4. In all cases, customers are responsible for verifying and complying with the proper shipping requirements of the selected carrier.
5. Customer is responsible for shipping cost back to Universal Surgical Instruments for final warranty approval based on the criteria in our warranty policy.

Returns

1. Contact Universal Surgical Instruments to return any product(s)/instrument(s) at sales@universalsurgical.com, or call us at (877) 587-6278.
2. All product(s)/instrument(s) must be returned within 30 days from the date of delivery to be eligible for a refund.
3. Any accessories that were originally shipped with the product(s)/instrument(s) must be included in the package.

1. Customer is responsible for return shipping cost back to Universal Surgical Instruments for final return approval upon the product(s)/instrument(s) arrival inspection.
2. In all cases, customers are responsible for verifying and complying with the proper shipping requirements of the selected carrier.
3. We recommend shipping the product(s)/instrument(s) back using a carrier that provides package tracking services. Universal Surgical Instruments will not assume responsibility for packages lost if not using a carrier that provides tracking services.

Return to: 10 Valley Rd., Glen Cove, NY 11542

                      Suggestions or opinions? Email us your thoughts, or give us a call.                Sales@universalsurgical.com | (877) 587-6278